Syed Gaziuddin                         

 

 

Network / VOIP Engineer

Technical Proficiency ~ Networking ~ Integration ~ Relationship Building

 

Highly motivated professional with proven experience in complex system management solutions and strong work ethic coupled with flexibility to adapt to all technical environments.

 

PROFILE

A Networking professional with over 8 years of experience in the field of Network Designing, Implementing, and Troubleshooting of VOIP/WAN/IPT using high-end Cisco routers, call manager and switches. Adept at maintaining focus on achieving bottom-line results while formulating and implementing advanced technology and business solutions to meet a diversity of needs. Possess strong analytical and problem solving skills. Career history includes various examples of creative solutions using available tools and technologies.

 

TECHNICAL Expertises

 

Operating Systems:	Windows 2000/2003 Server, and Windows Vista/XP/2000
Networking Protocols:	TCP/IP, UDP, VTP,STP, VLAN, ISL, HSRP, NAT, PAT, IPSEC, CDP, ATM, MPLS, RIP v.1&2, OSPF, IGRP, EIGRP, BGP, H.323, MGCP, SCCP, & SIP
Network Analysis and Management tools:	SNMP, Sniffer Pro, Network Monitor, Snort network intrusion detection systems (IDS), Cisco Works, HP Open View, Netcool, AOTS/DTS (Remedy), Clarify, Siebel, Vantive, Service Desk, and Vista.
Networking Hardware:	Routers (Cisco 7200, 4000, 3600, 2800, 2600, 2500, 1700. Cisco Switches (6500, 5000, 3500, 2900), UC500, Fluke/Adtran ASE, Cisco Voice Gateways.
LAN/WAN Technologies:	Ethernet (10/100/1000Mbps), ISDN BRI/PRI, T1, Fractional T1, T3, Frame Relay, ATM, OC3, OC48,
IPT Platforms and Applications:	Cisco Call Manager 8.5.1. Cisco Unified Communications Manager 5x/6x/7x, CME, Cisco Unity 4x/5x, Unity Connections 1x/6x/7x, Unity Express.
Software Applications:	Word, Excel, Access, PowerPoint, Outlook, Lotus Note, PC Anywhere, Ghost, Macromedia Flash, Adobe Photoshop, and Visio.

 

 

PROFESSIONAL EXPERIENCE

 

World wide Technology, MO

UC Deployment for State farm insurance, Bloomington, IL

Tier 2 VOIP Deployment Engineer

June 2011-Current

 

§        Responsible for the Day 1 implementation, configuration and support of various Cisco Unified Communication products within a massive roll-out that includes the following specifications:

§        • 600,000 Endpoints
• 200,000 Cisco IP Phones
• 30,000 Contact Center Agents

§        Isolate and resolve problems in CCM, CUCM, Unity, Unity Connections, Cisco Unity Express, MGCP, H.323, TCP/IP, Frame Relay, EIGRP, OSPF, and Circuits.

§        Trouble shoot, configure, and test Cisco routers (1700, 2600, 2800, 3600, and 7200 series) and switches (2900, 3500, and 6500).

§        Configure Voice gateways, correct dial-peer issues, CODEC G.711/G.729, hunt groups/lists, route patterns in CCM.

§        Taking mentor calls from tier 1 and assist them on technical issues, procedural, Informational and escalations.

 

NETXPERTS § Des Plains, IL

VOIP Lab assistant - Part Time

Jan 2009- April 2011

 

 

§        Assisted the instructor in creating real-time environment for students for hands-on experience.  For example setting up primary and secondary dial-peers, SRST, COR, Hunt Groups, Hunt Lists Partitions, Calling Search Space, etc.

§        Develop CCVP course curriculum for students.

 

AT&T § Warrenville,  IL

NETWORK DESIGNER/SERVICE EXECUTIVE

Feb 2006-Mar 2008

 

§        Established and configured Cisco Routers through protocols (RIP, IGRP, EIGRP, OSPF, HDLC, PPP, Frame Relay, and ISDN) and fixed ACL’s on a Cisco Router.

§        Configure internal VLAN connectivity points on Cisco 1900, 2950, 3550 switches.

§        Responsible for providing operational support for remote access solutions: VPN, Dialup, ATM, Fractional T1, T3.

§        Switching related tasks include implementing VLANS and configuring ISL trunk on Fast-Ethernet channel between switches.             

§        Test NAT resolution on Cisco 3575 series routers to IBM AS400 using RFC 1918 address range over a hub and spoke Frame relay cloud connecting 5 remote branch offices using fractional T1

 

United Airlines,§ Elk grove, IL

Network Engineer

June 2005-Feb 2006

 

 

§        Supported and maintained client WANs in a variety of protocol environments including: SNA TCP/IP, X.25, and Frame Relay.

§        Performed remote diagnostics and resolved points of failure utilizing a DCS (Digital Cross Connect System) Unit and dial access bridges to test analog and digital circuits..

§        Utilized network management software: HP Open View and Cisco Works to monitor and detect problems.

§        Troubleshoot and maintained DS3, T1, 64K, 56K, ISDN circuits on a leased line and backup basis. Includes PRI, BRI and 0B+D lines.

§        Utilized network management software: HP Open View and Cisco Works to monitor and detect problems.

§        Implemented the integration of Cisco routers and switches into campus and Local Director Ascend Max Series routers, network using various routing protocols and switching technologies - EIGRP, RIP, BGP, VLAN configuration, VTP, STP, and 802.1q.

§        Tested hardware configurations and network designs.

 

SBC National Data Customer Care,§ Elk grove, IL

Technical Support Engineer

Aug 2004-June 2005

 

 

§        Single point of contact for dedicated customers seeking technical assistance in identifying and defining issues.

§        Provided ongoing remote and on-site technical support to customers and field personnel prior to, during, and directly following due date.

§        Provided initial fault isolation, proactive maintenance, status of data circuits, and monitoring of customer network equipment..

§        Performed Troubleshooting end-to-end between two sites.

§        Consulted customers on options for effective and efficient information technology solutions for their business, with an emphasis on Quality.

 

Allstate Insurance company.§ Northbrook, IL

FIREWALL REVERIFICATION

April 2004-July 2004

 

 

§        Evaluated 20,000 firewall transactions.

§        Researched the following information like: DNS name of servers; owner; application related; Business Unit owning application; Client Manager for Business Unit

§        Provided a list of source/destination ip address and services that need to be in place for Disaster Recovery..

§        Administered, maintained and troubleshoot LAN connectivity issues.

§        Assisted in total server migration from Windows NT 4.0 to Windows 2000, including migration from Exchange 5.5 to Exchange 2000.

§        Configured workstations for IP based LAN.

 

 

\EDUCATIONAL MERITS

 

§        BS Telecommunications Management, Devry University, Addison, Illinois, USA

§        Cisco Certified Network Professional (CCNP), Routing and switch

§        Cisco Certified Network Associate (CCNA), Routing and switch

§        Cisco Certified Network Associate (CCNA), VOIP

§        Cisco Certified Voice Network Professional (studying)

§        Currently enrolled in UCCE/UCCX classes

References: will be provided upon request

Personal: US citizen